Frequently Asked Questions
Everything you need to know about our military-inspired apparel and awards.
How do I ensure I am ordering the correct size?
We provide a detailed size chart on every product page. Since our military-style apparel often features a structured fit, we recommend measuring a similar garment you own and comparing it to our specifications.
Are your patches and insignias authentic?
Our merchandise features high-quality reproductions and custom designs inspired by military history. While they are crafted to meet rigorous aesthetic standards, they are intended for commemorative and fashion purposes.
How long does shipping take for customized awards?
Standard apparel orders ship within 3-5 business days. Custom engraved awards or personalized merchandise require an additional 5-7 business days for production before being dispatched.
What is your return policy for worn items?
For hygiene and quality reasons, we only accept returns on items that are unworn, unwashed, and still have the original tags attached. Custom-made or personalized awards are final sale unless they arrive damaged.
Do you offer bulk discounts for veteran organizations?
Yes, we offer special pricing for bulk orders intended for veteran associations, active-duty units, and non-profit organizations. Please contact our support team with your requirements for a custom quote.
How should I care for my military-grade merchandise?
To preserve the integrity of embroidery and screen-printed graphics, we recommend washing apparel inside out in cold water and air drying. For metal awards, a soft microfiber cloth is best for removing fingerprints.